Self-service widgets for your website, online-shop and more.
Reduce support hours by helping users find exactly what they need across your content. Take self-service support to the next level with advanced AI technology. Improve customer experience with tinydub — sign up to get started.
Better self-service
We help reduce support hours by improving customer self-service.
The better and more complete your content, the easier users will find what they are looking for. We also identify unanswered user questions, helping you fill critical gaps in your content.
- Use as widget for your website
- Use as inline searchbar
- Use your own content
- Gain valuable insights
This demo does not accurately represent the production widget. UI and UX will slightly differ.
Why tinydub?
tinydub helps business owners, IT companies, and support teams reduce support hours by improving customer self-service opportunities. Our platform uses advanced AI technology* to boost customer experience and take your self-service support to the next level. We make running your business a little easier.
* Optional, and only available in the "Advanced" plan.
Our minimalistic approach allows you to find everything instantly.
Simple and straightforward pricing. No hidden fees, no surprises.
Stay on-brand by using custom colors, custom icons and more.
This demo does not accurately represent the production widget. UI and UX will slightly differ.
Say Hello
Make users feel like they've come to the right place.
First impressions matter. When a user opens the widget, greet them and make sure they know what to do next. Provide guidance to make their self-service experience as clear and smooth as possible.
The welcome screen is optional, but we recommend enabling it to improve the user experience.
Offer answers
Self-service at its best. Easily help users find what they are looking for.
Let users search through your content. With semantic search enabled, results are even more likely to match user intent even if none of the right keywords were entered by the user.
Enable "Ask AI" to let users type sentence-like queries for even better results.
This demo does not accurately represent the production widget. UI and UX will slightly differ.
Drop here or browse files
This demo does not accurately represent the production widget. UI and UX will slightly differ.
Direct contact & team inbox
Sometimes only a human can help, and that's okay.
Optionally allow users to get in touch with you directly via email. Pre-fill name and email fields if you already know your customer. Users also have the option to upload one or more files.
To prevent chat-like messages (they are annoying, aren't they?), we don't provide a live-chat.
“We have been using tinydub since the early beta and have already implemented widgets into our customer websites. Our customers are happy, and so are we. Great product, even in those early days. We will keep using and recommending it.”
Pricing
Choose a plan that's right for you.
Start for free and upgrade if needed.
-
1 data source Ingest via API (token based), CSV upload, CSV link
- 1 widget
- 1 manager
- 50 records max.
- Fast, instant search
- Customizable widget
- Ask AI
- Inline widget
- Insights
- API access
- Remove branding
-
5 data sources Ingest via API (token based), CSV upload, CSV link
- 5 widgets
- Unlimited team members
- 200 records max.
- Fast, instant search
- Customizable widget
- Ask AI
- Inline widget
- Insights
- API access
- Remove branding (add-on)
-
Unlimited data sources Ingest via API (token based), CSV upload, CSV link, Crawler
- Unlimited widgets
- Unlimited team members
- 500 records max.
- Fast, instant search
- Customizable widget
- Ask AI
- Inline widget
- Insights
- API access
- Remove branding
Base prices are in EUR and exclude VAT. During checkout, the final price will be shown inclusive of VAT and in your local currency. Invoices are issued by our merchant of record. For "Pro" plan subscribers, tinydub branding can be removed for a one-time payment of €15.
What is a data source?
A data source in tinydub is essentially a place where your content is stored and used for providing results to your users. We currently offer various options to ingest data into your data sources.
These include token-based API, CSV upload, CSV link and Crawler. The crawler is only available in the Advanced plan.
Where is my data stored?
Data is stored on servers in Falkenstein, Germany. These servers are regularly updated with security patches (whenever available) and maintenance updates. Our server provider is ISO 27001 certified and GDPR compliant.
Can I see when a question could not be answered?
With our Advanced plan, you will get insights about when a result was clicked, by whom (city and country), and you can also see which queries did not end with a result. That way you can improve your content over time.
We also show you a list of records that were most searched and most visited along with other stats.
I need more than 500 records per data source, what now?
Get in touch via sales@ivymayhem.de and let us know about your requirements. We'll gladly offer dedicated plans.
Can I remove the "Powered by" backlink
Removing our "Powered by tinydub" backlink is included in the Advanced plan. We also offer an option to remove the backlink when on the Professional plan via a one-time payment of €15. This will include all widgets within an account.
What payment methods do you offer?
We use Lemon Squeezy, who act as our merchant of record (basically as reseller of our software, so we don't have to deal with all the tax regulations). They support credit cards, Apple Pay, Google Pay and PayPal.
Do you offer support?
Yes. We try our best to answer support tickets as soon as possible, usually within 48h. To get in touch with us, you may contact us via email at support@tinydub.com or via in-product form. We speak English and German.
We are located in Germany, response times may vary depending on where you are.